Questions & answers

Send us an enquiry and we will reply within 24 hours with a personal offer. Once you accept, you apply through your personal Bidrento link (form + ID or passport) and sign the rental agreement online with DocuSign.

Our contracts are fixed-term, from 1 to 12 months, and can be renewed by mutual agreement before they end. The prices on our website are for stays of 5 months or more; shorter stays have a higher monthly rate, and we confirm the exact price in your personal offer. In July and August we also welcome 1–2 month summer stays. We don’t offer nightly or weekly stays. A semester stay (e.g. February–June) is no problem – book early for September and February.

Check-in is self-service, with a digital key, so you can move in any time: 24/7, 365 days a year. You receive your digital key once your first month’s rent is paid. When you arrive, please check the apartment and report any damage or missing items to us as soon as possible.

Just a valid ID card or passport, which you upload with your application on Bidrento. If you need a visa to stay in Slovakia, please tell us when you send your enquiry.

Yes – come for a viewing in person, or ask us for a video call.

No. Everything is online: the Bidrento application and the DocuSign signature.

Our contracts have a 3-month notice period. If you need to leave before your contract ends, let us know as soon as possible: we look at each request individually and agree the terms with you. In most cases, we have been able to keep the cost of early termination to one month’s rent.

Yes. We provide the documents you need to register your temporary address in Bratislava – just ask our team when you sign your contract. the confirmation of address costs €20 (one-off). The confirmation of address costs €20 (one-off).

Check our availability page, which shows when each apartment type becomes free next. Apartments sometimes become free earlier than planned, so join our waiting list or send us your dates. We’ll contact you as soon as a matching apartment becomes available.

No hidden costs: energy, heating, water, high-speed internet and laundry are included in the rent, within reasonable consumption for the size of the apartment and the number of people (we may charge for excessive or wasteful use). A one-off €60 final cleaning is charged when you move out. Optional extras: bedding and towels (€15 per month for one person, €25 for two), a second person in a Solo or Compact (€50 per month), pets (€20 per month), a confirmation of address for registering your temporary residence (€20, one-off) and apartment cleaning on request.

We issue the invoice at the beginning of each month, due by the 5th; the email includes a link to pay by card, or you can pay by bank transfer. The first month is paid before you receive the keys.

The deposit is 1 month’s rent, paid by bank transfer within 5 days of signing the contract. It secures your apartment.

Within 14 days after the check-out inspection, minus any damage.

Yes. We sign rental agreements with individuals and with companies. If your employer is paying, we invoice the company directly. Just send us the company’s name, address and tax and VAT details (IČO, DIČ, IČ DPH) when you book.

Every apartment is fully furnished, and the kitchenette comes with kitchenware (pots, pans, plates, cutlery and glasses). Bedding and towels are not included in the rent. You can bring your own, as most residents do, or rent a set from us for €15 per month (one person) or €25 per month (two people).

Yes. The Comfort Atrium, Comfort Park, Loft and Duo apartments have a 2 × 80 cm bed that can be split, so it can be used by two people who are not a couple.

Yes. All 22 apartments and the common areas are air-conditioned.

Yes. You can order a cleaning of your apartment for an extra fee. Just ask our house manager, who will confirm the price and arrange a time that suits you.

High-speed internet is included in your rent – no extra fees, no upgrades needed.

You can subscribe to pay TV or another service of your choice in the apartments. A full range of paid channels and Netflix are available in the community area.

Laundry is included in your rent. The two washing machines and two dryers in the laundry room are at your disposal at any time – to avoid waiting, just book your time slot in the shared calendar. The apartments are not equipped for installing a washing machine.

The community kitchen is open to all residents. A cleaning company cleans it regularly, but we count on everyone to tidy up after themselves. Planning a dinner or party? Just tell our house manager in advance.

The community space is available to all tenants, so we rely on the courtesy and consideration of our tenants when using it. In the common area, it is necessary to respect good manners and keep quiet during the night hours. For security purposes, the community areas and the laundry room are monitored by CCTV.

Yes. Only residents can enter the building, using their personal digital key, and the entrance, the outside of the building and the common areas are monitored by cameras. In almost three years of operation, residents have felt safe and at home at BE ONE.

Street parking is available around the building. An underground parking garage is being prepared and is expected to be ready in summer 2027.

Secure bike storage in the underground garage of the Metropol building is being prepared and is expected to be ready in summer 2027.

BE ONE Metropol is at Špitálska 61, in the centre of Bratislava. From the main train station (Hlavná stanica), it’s a short tram ride, and trams stop right in front of the building. From Bratislava Airport, bus 61 runs directly to the main train station (at night, bus N61); from there, take the tram. A taxi or Bolt from the airport takes about 20 minutes. Arriving at Vienna Airport? Direct buses (Slovak Lines, RegioJet, FlixBus) run to Bratislava’s Nivy bus station in about an hour, and the building is a 15-minute walk from there.

Short sleepovers are no problem. If a second person lives with you in a Solo or Compact apartment, the rent is €50 higher per month, with our prior approval. Please note that Solo and Compact have a 140 cm wide bed.

Yes – BE ONE is pet friendly. Pets are welcome with our prior approval, for a fee of €20 per month.

Smoking is strictly forbidden in the apartments and indoor areas, including electronic cigarettes. If you smoke, you can use the terrace.

Contact our house manager first. They usually reply within a few hours and will arrange the repair. For urgent problems outside working hours, you can find the emergency contacts in your Bidrento resident portal.

Each apartment is fully furnished. Adding your own furnishings or favourite piece of furniture to the apartment is possible with our prior approval only. Decorating the apartment is allowed in accordance with the house rules.

Depending on the circumstances and availability of the apartments, moving to another apartment is possible during the term of the contract.